I just browsed your packages and would like to place an order. How do I do that?
Once you’re ready to order, fill out and submit the “Order Form” located on the package info page. Our team will finalize the order details with you by phone or email before sending an invoice for easy payment. Once the order is approved and payment is complete, we’ll immediately get started on producing your order.
How can I pay for my order? What forms of payment do you accept?
We accept and process online payments securely with PayPal. You can pay with your PayPal account or by Credit Card if you don’t have a PayPal account. We can also arrange payment by Check, MO or Bank Wire. All payments must cleared before we begin work.
Can I provide my own script or does that have to be done by your team?
Our team can write the script for you from scratch or you can provide your own – it’s entirely up to you. You can also provide notes, direction and ideas so we can ensure the script meets your specific needs. All written content is proofed and edited to make sure it’s ready to go. Every script is 100% approved by you – the client – before production begins.
Do you provide re-shoots if I need to make some changes after a video is completed?
Once the script and concept is client approved, we will shoot and produce the content. Re-shoots of any kind will require an additional fee. If we’re at fault or make an error regarding the script during production – we will take the steps to make it right at not cost to you.
I need a video done pretty quickly – is there any way I can request a faster turnaround?
We work with very strict production schedules in order to keep our services affordable and budget friendly for our clients. Faster turnaround IS possible but availability may change from week to week. Please contact us if you need a video done quickly. There is an extra fee for rush delivery.
If I provide a custom apparel or have you create a custom tee, can you ship it back to me?
Any products, promotional items or marketing materials produced by us or provided to us will be returned at the clients expense. We only charge the exact shipping with basic tracking – there’s no extra fee. In most cases – it’s approximately $10-$15 for anywhere in North America. We can also ship Worldwide.
How can you offer this service for so cheap? What’s the catch?
There’s NO Catch! Our goal from the very beginning was to offer incredible value with our service. We’re able to do this by controlling overhead, maximizing production time and maintaining strict workflow. There’s a lot that goes into our operation but we have a wonderful team of talented individuals that make it all possible!
Do you offer any special discounts if I order more than one?
We’re always announcing new deals and limited time offers! The best way to stay current with special promotions and discounts is to sign up for our Free Newsletter at the bottom of this page. We never sell or share emails with anyone.
What if I need a Male model for my video?
The current demand for female spokesmodels is very high, so we’ve kept our focus in that direction. We do have plans to expand our model selection to include Male models in the near future. If you need something specific at this very moment, just drop us a line and we’ll do our best to help.
Can you help if I need my video file in a specific format other than MP4?
The standard format for all of our video (optimized MP4) is great for online use. If you need the video file in another format – no problem! We offer an affordable Video Conversion add-on that includes other formats if needed. Browse add-ons on any given package page.